[{"title":"How do I sign up for Grow Your Way?","content":"

Once you have an account, you will be automatically enrolled in Grow Your Way, our rewards program.

"},{"title":"How do I earn points?","content":"

Every time you shop, each dollar spent will earn points.

"},{"title":"How do I redeem points?","content":"

Within the rewards program dashboard you will be able to see your current point balance and available offers you are eligible to redeem.

"},{"title":"Is there a minimum purchase required to use my reward certificate?","content":"

Yes, to redeem a reward certificate, your purchase must include an equivalent or higher amount of products from our Backbar and Merchandising Collection. Additionally, your order must include at least $350 worth of additional products to meet our order minimum requirements.

"},{"title":"What can I use my reward certificates towards?","content":"

Reward certificates can be used towards backbar sized products and tools featured in our Backbar and Merchandising Tools Collection.

When redeeming points for a reward certificate in the reward program dashboard, you will choose which product you'd like free. You will then add that product to your cart and enter the reward certificate code.

"},{"title":"Can I use my points for education?","content":"

Yes, you can redeem your points for education opportunities. For more details and assistance with the process, please reach out to your sales representative.

"},{"title":"Is there a limit of how many reward certificates I can use at a time?","content":"

Yes, each reward certificate has a 30-day redemption limit, meaning it can only be used once within that designated time frame.

"},{"title":"Do my points or reward certificates expire?","content":"

Yes, points and reward certificates expire on a rolling 90-day basis. This means you have 90 days from your last purchase to earn or use your rewards. Each time you make a purchase, your expiration date extends by another 90 days. To keep your points and rewards active, simply shop regularly within the 90-day period.

"},{"title":"When do I see my point adjustments?","content":"

All point adjustments will be shown within the rewards program dashboard once your order has been fulfilled. The points will be credited to the account associated with the email address used for placing your order.

"},{"title":"Do purchases made prior to my sign-up count towards my point earnings?","content":"

Only purchases made after creating an account count toward point earnings.

"},{"title":"Can I use my reward certificate with other offers?","content":"

No, only one discount can be used at checkout on an order. Participation in Grow Your Way cannot be combined with any existing program or special offer in place.

"},{"title":"What do the 'approved', 'pending' and 'cancelled' statuses mean?","content":"

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

"}]

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