Once you have an account, you will be automatically enrolled in Grow Your Way, our rewards program.

Every time you shop, each dollar spent will earn points.

Within the rewards program dashboard you will be able to see your current point balance and available offers you are eligible to redeem.

Once you redeem your points for a reward certificate, the certificate remains active in your account until it is either used or expires. Reward certificates expire on a rolling 90-day basis, so be sure to use them before they expire. You can apply the certificate toward your next eligible purchase whenever you're ready. Keep in mind that reward certificates cannot be converted back into points once redeemed, so plan your redemption accordingly.

Yes, points and reward certificates expire on a rolling 90-day basis. This means you have 90 days from your last purchase to earn or use your rewards. Each time you make a purchase, your expiration date extends by another 90 days. To keep your points and rewards active, simply shop regularly within the 90-day period.

Yes, to redeem a reward certificate, your purchase must include an equivalent or higher amount of products from our Backbar and Merchandising Collection. Additionally, your order must include at least $350 worth of additional products to meet our order minimum requirements.

Reward certificates can be used towards backbar sized products and tools featured in our Backbar and Merchandising Tools Collection.

When redeeming points for a reward certificate in the reward program dashboard, you will choose which product you'd like free. You will then add that product to your cart and enter the reward certificate code.

Yes, you can redeem your points for education opportunities. For more details and assistance with the process, please reach out to education@owayusa.com.

Yes, each reward certificate has a 30-day redemption limit, meaning it can only be used once within that designated time frame.

All point adjustments will be shown within the rewards program dashboard once your order has been fulfilled. The points will be credited to the account associated with the email address used for placing your order.

You can view your rewards points total when you log into pro.owayusa.com. You will also receive a monthly email sharing how many points you have in your account. Email notifications will be sent to the email on file with Oway Professional.

No, only one discount can be used at checkout on an order. Participation in Grow Your Way cannot be combined with any existing program or special offer in place.

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

When a salon is interested in booking an Oway Educator for an in-salon class they caneither pay via credit card or choose to use their Loyalty Rewards Points for the following:

• Educator training day rate
• Educator travel day rate (day they are flying to & from class)

Points may not be used towards the following list and are the responsibility of the salonbooking the class. All additional fees must be paid for within 72 hours before the class:All additional class expenses which can include but is not limited to:

• Flights
• Lodging
• Ground travel (taxi, uber)
• Parking
• Per diem for meals
• Mannequin heads or tripods
• Class supplies that are not offered by Oway

To reserve an Educator, requests must be made in writing 6mos out from desired date ofclass in an email to Oway USA Education – education@owayusa.com.Failure to pay fees on time will result in a penalty of $25 per business day, until balance is paid.

Cancellation Policy:

21 days or less, prior to the event - 100% of all fees are paid by salon.If a cancellation occurs due to natural disaster or extreme weather, death, injury,serious illness or act of God no fee will be paid to or by anyone.